RETURN & REFUND POLICY

Last Updated: March 05, 2026

Thank you for shopping at Twissted. Because your order is picked up in-person, we aim to ensure you are satisfied before you leave our location. If you are not completely satisfied, please review our return policy below.

Order Inspection & Pickup

We encourage all customers to inspect their orders upon pickup to ensure accuracy and quality. Once you have left the premises with your order, you accept the items in the condition received, subject to the conditions below.

Return Window

Non-Perishable/Retail Items: You have [e.g., 14/30] days from the date of pickup to return items.
Perishable/Food Items: Returns or complaints regarding food/drink items must be made within [e.g., 2 hours/same day] of pickup.

Return Conditions

To be eligible for a return, items must be:

In the same condition that you received them (unconsumed with original packaging).
Accompanied by the original receipt or proof of purchase.

Note: [List exceptions, e.g., "Customized items, sale items, or opened items are not eligible for return."]

Refund Policy

Approved Returns: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed back to the original method of payment within 3-5 business days.